Payment & Insurance

Lawrence Yanover DDS PhD FRCDC Diplomate, American Board of Pediatric Dentistry
Certified Specialist in Dentistry for Children

A Special Welcome to our New Patients

Thank you for entrusting your child's dental care to our office. We want you and your child to feel comfortable about dentistry so that your child can look forward to a lifetime of pleasant dental experiences. Dr Lawrence Yanover graduated from University of Toronto Faculty of Dentistry in 1977. He completed his specialty training in 1982. After receiving his PhD in 1984, he continued post-doctoral research and teaching at University of Western Ontario. In 1986, he located his pediatric dental practice in St Catharines.

Sterlization

For the health and safety of our patients and staff, this office meets or exceeds all prescribed government and professional standards for sterilization and infection control. This includes the heat sterilization of all instruments, including handpieces, prior to their use by any patient. They are individually wrapped and sealed. All surfaces subject to possible contamination that cannot be sterilized, such as chairs and counters, are disinfected with professionally approved chemicals. Staff involved in patient contact wear gloves that are
changed between each patient and also masks. The water in our dental units is specially treated to prevent bacterial growth within the equipment. If you have any questions about this subject, please consult with our staff.

Appointments

1. The first appointment will allow us to get acquainted. We will examine your child, take required x-rays and provide routine preventive services where indicated. Occasionally, emergency treatment may also be necessary. This appointment allows us to discuss any problems and come up with
   treatment that is acceptable for you, your child, and their dental health.
2. Please be relaxed and easy-going about dental visits. Arrive on time and allow your child time to adjust to the office and be entertained in our play area.
3. We do our best to respect your appointment time, but occasional dental emergencies can result in our running behind schedule. We ask your understanding in such circumstances.
4. We must charge for appointments broken or cancelled without 24 hour notice unless illness intervenes. It is your responsibility to remember your appointment. Please be considerate.

Payment

Payment for dental services is due when rendered. We accept Visa, Mastercard and Interac. For those who have received an insurance pre-estimate for dental care, we will accept a 14 day post-dated cheque if personalized and presented with two forms of identification, including a major credit card. Your insurance company will reimburse you directly within this time and your cheque will clear. If your cheque might not clear by this date, PLEASE NOTIFY OUR OFFICE. You will be liable for a ten dollar fee if your cheque does not clear (eg NSF) and an interest charge on your overdue account of 2% per month from the day the service was rendered! Nonpayment of any account, including NSF cheques, will result in immediate cancellation of all future appointments and affect your credit record. You may wish to discuss alternate arrangements for payment of fees with our office staff.

Insurance

We are happy to help you in claiming eligible dental benefits from your carrier but please note:

1. Become aware of what is covered before treatment begins. We can assist with completing a pre - estimate form. Not all procedures may be covered and limits or deductibles may be in effect.
2. Unless you are eligible for Social Assistance, you alone are responsible for your account and are then reimbursed by your insurance carrier according to your plan coverage.
3. There may be a modest difference between our current fees and those reimbursed by your insurance. Consult your employer or benefits book and discuss any concerns with our office staff.
4. Some of our fees reflect those in the specialty fee guide and are higher than those of the current ODA General Practitioners fee guide.